The Client Complains - Now What?
Shirley Greene
Some rules of business are fairly straightforward: Grow your business, maintain or decrease your debt, and you will profit. Another good rule is that businesses selling a product cannot be managed the same as those offering a service. If you deal in tangibles, you are "market" driven. And, if you provide a service, you are "customer" driven. To me, that means a customer doesn't make contact until ...
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